3 Jobs in Greenville, MI
Axios Professional Recruitment is Hiring a Customer Service Technician Near Greenville, MI
CUSTOMER SERVICE TECHNICIAN
Job Description
FLSA CLASS: Hourly Non-Exempt
REPORTS TO: Customer Care Manager
BASIC FUNCTION: To provide continuous telephone and e-mail support of technical and warranty service-related issues for our customers (end-users, dealers, distributors and service centers).
ESSENTIAL DUTIES:
- Provide diagnostic resolution to service issues in the field.
- Capture service call information and perform associated tasks resulting from these calls.
- Communicate company warranty and repair policies.
- Respond to requests pertaining to both service and public website.
- Provide service support for manufacturing, purchasing, and engineering.
- Daily communication with Technical Support Leader.
- Responsible for navigating through the company data & service base system accessing technical information.
- Order Entry.
- Provide help to locate service agents and distributors on-line.
- Performs other duties as assigned.
- Occasionally, repair appliances in the home, lab or dealer store as required.
- Performs other duties as assigned.
- Degree in HVAC with emphasis in Refrigeration preferred
- Experience in field service – an asset would be experience with gas, electric or wood burning appliances (ranges, refrigerators, dishwashers)
- Experience with working with a database management system and customer service.
- Proficient diagnostic and problem-solving abilities.
- Phone etiquette skills and experience with answer inquiries by email.
- Ability to communicate detail verbally and/or in written form
- Strive for continuous improvement in customer service and company goals.
- Technical skills to support problem resolution with Service Company.
- MS Office Suite (Word, Excel), Outlook.
- Ability to work shifts and hours mandated by management and to pass a drug screen
Job Summary
Full Time
$44k-58k (estimate)
10/26/2023
05/22/2024
The job skills required for Customer Service Technician include Customer Service, Customer Care, Problem Solving, Technical Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Technician positions, which can be used as a reference in future career path planning. As a Customer Service Technician, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Technician. You can explore the career advancement for a Customer Service Technician below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Technician job description and responsibilities
Consults with customers to establish needs and offer the most appropriate solutions, providing the most gracious and highly professional service with patience, empathy, and the finest care.
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Respond to customer calls, electronic communications, and/or other telephone line reports related to CenturyLink products and services.
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Coordinate with various departments to restore or repair customer service.
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Formulate trouble reports/tickets and/or provide solutions for customer repair problems.
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Customer service representatives typically use a telephone, computer, and other office equipment.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Technician jobs
Have a clear escalation pathway.
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Creating the bond and the trust.
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Have ample self-service options available.
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Define customer service responsibilities.
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Establish continuous communication with other departments.
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Step 3: View the best colleges and universities for Customer Service Technician.
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